Helping organizations to achieve business success is what Copeland Communications Group, (CCG) offers. We assist firms in thoroughly examining their internal processes through training, coaching, and consulting. This examination empowers organizations to improve customer satisfaction, and become world-class suppliers of goods and services.
We use international standards/specifications, ISO9001, TS16949 to manage and improve internal processes. In addition, we coach organizations to become certified to these prestigious standards.
The result provides measurable benefits for any quality-focused organization regardless of the products or services that they provide.
Quality Management Systems
ISO 9001 Benefit #1: Managing Systems and Processes 4.1: Provides a systematic and visible way to lead and operate an organization that continually improves performance. (Source ISO 9004)
Ouality Management System Training
ISO 9001:2000/TS16949 OVERVIEW
ISO 9001:2000/TS16949 UNDERSTANDING
ISO 9001:2000/TS16949 EXECUTIVE BRIEFING
ISO 9001:2000/TS16949 HOW TO TRANSITION
ISO 9001:2000/TS16949 FUNDAMENTALS OF INTERNAL QUALITY AUDITING
ISO 9001:2000/TS16949 TRANSITIONING INTERNAL QUALITY AUDITORS
UNDERSTANDING THE PROCESS APPROACH TO AUDITING
Other Training
"The Customer is alway right! ( Customer Satisfaction Measurement)

"Hear it, Believe it, Settle it!" (Training effectiveness and competence)

"Go with the flow" ( Flowcharting/Process Mapping Basics)

A Survey of Problem Solving Tools
Coaching/Consulting
Auditing/GAP Assessments

ISO/TS Certification

Merging Technology with Process

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